Mobile Banking allows anyone with an Online Banking account to access their account information from a mobile phone. We offer three easy ways to use your phone for Mobile Banking:

• Apps: for your iPhone, Android or Blackberry – you can download our free app!
• Web Browser: mobile banking for phones that can access the Internet
• Text Messaging: for phones with text messaging (SMS) capabilities – you text us and the requested information will be sent to you

You can choose any or all of these options, depending on the capabilities of your mobile phone.

• SMS (Short Messaging Service) – Communication by short text message.
• Shortcode – A short phone number used for sending and receiving SMS messages.
• WAP (Wireless Application Protocol) – A mobile browser-based method for accessing websites.
• APP (Downloadable Applications) – An application that is downloaded to a mobile device.

It's free! MetaBank doesn’t charge fees to access or use Mobile Banking.

Contact your mobile phone carrier as messaging and data rates may apply when sending or receiving text messages or when accessing the Internet from your mobile phone.

You can access any checking, savings, and loan account that you’ve set up in Online Banking. When you enroll for Mobile Banking, you can choose which accounts you want to access.

Once logged into Online Banking, select options from the upper right hand menu. Select the Manage Devices button within the Mobile Banking Profile box. You will be able to change the services you have enrolled, your accounts, your time zone, and any registered phones/phone numbers.

When viewing your account balance, you will see the current available balance. When viewing transaction history, you will see the most recently posted transactions.

Yes. You can register multiple mobile phones for Mobile Banking.

To add a new phone, go to Online Banking and access the Mobile Banking pages. On the My Phones page, select Add New Phone.

If your mobile phone number changes, go to Online Banking and access the Mobile Banking pages. On the My Phones page, find your old phone number and select the option Change my phone number.

If your mobile phone is lost or stolen, no one can access your account without knowing your password. To prevent unauthorized access to your account, you can deactivate your phone in Mobile Banking. Go to Online Banking and access the Mobile Banking pages. On the My Phones page, find the phone number and select the option Stop using this phone for Mobile Banking.

Still have questions. We can help. Contact us at ibank@metabank.com or call us at 1.866.559.5037.

We support hundreds of models for these major brands: iPhone, BlackBerry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, and Sony Ericsson. We support phones on a number of different operating systems, including (but not limited to) Android, Blackberry, iOS, Symbian, Windows Mobile, Linux, Palm webOS, and Maemo. Please review the current list of compatible phones. This list is constantly changing and is periodically updated. If your Mobile Phone is not listed, you may still be able to enroll and use Mobile Banking.

Mobile Banking works on all major mobile service carriers in the U.S.: AT&T, Sprint, T Mobile®, U.S. Cellular®, and Verizon Wireless. Mobile Banking also works on a number of the smaller service carriers, including (but not limited to) Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless, and Virgin Mobile USA. Contact your mobile service carrier for more information.

Mobile Banking works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes. For example, T-Mobile prepaid does not support short codes so you won't be able to use the SMS text message service of Mobile Banking with T-Mobile prepaid.

If you access Mobile Banking from your iPhone or other phone linked with a tablet/notebook (iCloud), you may be able to login to Mobile Banking from your tablet/notebook. Mobile Banking is not formatted for devices with screen sizes larger than 4.5” or resolution higher than 480 x 800 WVGA. Therefore, tablet/notebooks from all platforms (Apple, IOS, Android, Blackberry®) are not supported by Mobile Banking.

To stop using Mobile Banking on your phone, go to Online Banking and access the Mobile Banking pages. On the My Phones page, find the phone number and select the option Stop using this phone for Mobile Banking.

You can enroll for Mobile Banking through your Online Banking service. Be sure to turn on your mobile phone and make sure it’s ready to receive text messages. When you enroll in Mobile Banking, you can choose which:

• Services you want to use.
• Accounts you want to access.
• Phone Numbers/Phones to Access

During registration, we send you a text message with a unique activation code to verify your phone number. This code associates your mobile phone with your account. To complete registration, enter the activation code that we send you. This verification lets you know your mobile phone number has been successfully registered in our system.

Yes, you must read and accept our terms and conditions.

For security reasons, only one user can register per phone. However, once you complete the registration process, you can add more phones to your account.

Your activation code expires 24 hours after we send it to you. However, you can always request a new activation code. Go to Online Banking and access the Mobile Banking pages. On the My Phones page, find the phone number and select the option Get new activation code. We’ll send you a text message with a new activation code.

Go to Online Banking and access the Mobile Banking pages. On the My Phones page verify the mobile phone number you entered during registration. If it is correct, here are some other options for resolving the issue:

• Verify that your mobile phone is on and able to receive text messages. Check with your mobile service carrier if you’re not sure you can receive text messages.
• Contact your mobile service carrier and make sure your phone can send and receive messages to and from a standard U.S. short code.
• Request a new activation code. Go to Online Banking and access the Mobile Banking pages. On the My Phones page, find the phone number and select the option Get new activation code. We’ll send you a text message with a new activation code.

Still have questions. We can help. Contact us at ibank@metabank.com or call us at 1.866.559.5037.

• Check your account balances.
• Review recent account activity.
• Find MetaBank ATMs and branch locations

To use the text messaging service, your phone must send and receive text messages to and from a short code. Most mobile phones are capable of sending and receiving text messages, so your phone is most likely compatible with text Mobile Banking. Please note that some mobile service carriers charge for outgoing text messages or for each message sent and received.

A few service carriers block the Mobile Banking service. If your carrier is not one of the major U.S. carriers (AT&T, Verizon, or Sprint), you may want to verify with your carrier to ensure you can use the service. All major U.S. carriers, and most secondary ones, support Mobile Banking.

To use Mobile Banking’s text messaging service, you must:

• Have an Online Banking account.
• Have a mobile phone that supports SMS text messaging and short codes.
• Enroll for Mobile Banking and select the text messaging service.

You will receive all Mobile Banking text messages from 48179. To make it easier to recognize our text messages, add us to your contact list with the short code 48179.

A short code is a shortened version of a phone number. A short code is generally five or six numbers in length. Five-digit short codes range from 20000 to 99999; six-digit short codes range from 222222 to 899999. You can send and receive text messages from a standard U.S. short code as well as a traditional phone number.

Every mobile service carrier has a different rate plan for text messaging and data services access. You may be charged per use, or pay a flat rate for unlimited usage each month. You may also have different fees for text messaging and data services access.

Please contact your mobile carrier directly if you aren’t sure what fees you will be charged to use Mobile Banking.

Send all text messages to 48179.

Keywords are the text messages you send to request account information or ATM and branch locations.

Account Balance Requests

Keywords: BAL

Check the balances for all accounts you’ve setup in Mobile Banking.

Transaction History Requests

Keywords: HIST (account nickname)

Check the most recently posted transactions of the account you specify with the account nickname. For example, TRAN S1.

Keywords: NEXT

If your transaction history response message ends with "Reply NEXT", text NEXT to view more transactions.

ATM and Branch Location Requests

Keywords: ATM, BRANCH, BOTH (address)

Find MetaBank ATMs, branch locations, or both near an address that you specify. You can enter:

• ZIP Code
• City and ZIP Code
• City and State
• Street, City, and State

For example: ATM ANYWHERE OH.

Keywords: NEXT

If your ATM and branch location response message ends with "Reply NEXT", text NEXT to view more locations.

Help Requests

Keywords: HELP

Provides information about the Mobile Banking keywords.

No. Whether you type "BAL" or "bal," we will send a response with your account balance information.

Balance Request: BAL

Sample Response

MetaBank

BAL @ 1207 14:59

CHK1 $3,849.27

CHK2 $2,555.02

SAV1 $14,116.00

Reply STOP to cancel.

Transaction History Request: TRAN CHK1

Sample Response

MetaBank

1207 14:50

1207 - $5.55

1205 - $50.00

1201 + $100.00

Reply NEXT. Msg&Data rates may apply

Make sure you’re sending text messages to 48179. Check the keyword and any additional information required for the request, such as MetaBank’s identifier, the account nickname, or address.

No, keywords and text messages are not supported using email. The two-way feature of our text messages works only with mobile phones.

Text messages are limited to 160 characters. Sometimes we can't send all your account information in one message because it exceeds the character limit. In this case, we send your account information in multiple messages — no more than five at a time.

If you receive one message, it means we've sent all the response messages to you and you should receive them shortly. It may take a few minutes to receive them all depending on your mobile service. If you haven't received all your messages after a few minutes, please let us know. If the problem persists, you may want to contact your mobile service carrier.

Your mobile service carrier may be blocking short codes or you may have blocked short codes in your phone options. You must have short codes enabled to use Mobile Banking. (Short codes are abbreviated phone numbers, usually five digits; we use to send Mobile Banking messages.) Check your phone options and then contact your mobile service carrier to ensure they aren't blocking short codes.

• Check your account balances.
• Review recent account activity.
• Transfer money between accounts.
• Manage and make payments with Bill Pay.
• Find MetaBank ATMs and branch locations.

To use the mobile browser service, your phone must have an Internet browser and may require a data services plan. You access the Mobile Banking website from a link that we send you during registration.

To use Mobile Banking’s browser service, you must:

• Have an Online Banking account.
• Have a mobile phone that supports web browsing.
• Have a wireless data plan with your mobile service carrier.
• Enroll for Mobile Banking and select the mobile browser service.

Mobile Banking is optimized for a wide range of phones – providing a rich and interactive interface on touch screen phones, such as the iPhone and Android, while maintaining a simple and clean interface for a wide range of phones from a diverse set of manufacturers such as BlackBerry, Motorola, Nokia, Samsung, and Sanyo.

During registration we send you a unique website address (URL) that is intended only for you. The website URL will only work on the phones you’ve registered in Mobile Banking. Be sure to bookmark this address in your phone’s web browser so you can easily return to it.

If you can’t find the message that we sent during registration with the unique URL for Mobile Banking, you can request another message. Go to the My Phones page in Online Banking, find the phone number, and select the option Get a link to the Mobile Banking website.

Every mobile phone and mobile network is different, so you may not be able to click on a link in a text message.

Try these troubleshooting tips:

• Open the text message and click the Send or Go button on your phone to access the website URL. Then click the address to go directly to the website.
• Open the text message and write down your unique website URL. Type the URL in your phone’s web browser to go directly to the website.

If you still can’t access the Mobile Banking website, please contact your mobile service carrier.

• Check your account balances.
• Review recent account activity.
• Transfer money between accounts.
• Manage and make payments with Bill Pay.
• Find MetaBank ATMs and branch locations.

To download the Mobile Banking application, your phone must have an operating system that supports application downloads and may require a data services plan. You download the Mobile Banking application from a link that we send you during registration.

To download the Mobile Banking application, you must:

• Have an Online Banking account.
• Have a mobile phone that supports downloaded applications.
• Have a wireless data plan with your mobile service carrier.
• Enroll in Mobile Banking and select the downloadable application service.

Mobile Banking is optimized for iPhones, BlackBerries, and many other types of phones. However, some carriers don’t support application downloads to certain types of phones. If you have any problems downloading Mobile Banking, check with your carrier to make sure it is supported on your phone.

For BlackBerries and most other phones, you can download Mobile Banking directly to your phone. During registration we send you a link to download the application. Click the link to initiate the download. When the download is complete, you’ll go to the Login page. You’ll also see Mobile Banking on your launch page.

To access the application you must enroll in Mobile Banking. During enrollment, we send you a unique link to the App Store where you can download Touch Banking. If you find Touch Banking in the App Store without attempting to enroll, the download won’t work.

Download Touch Banking as you would any other application from the App Store. After you download and install the application, we send you a text message with an activation link. Click the link to launch the application and go to the Login page.

If you can’t find the message that we sent during registration with the download link for Mobile Banking, you can request another message. Go to the My Phones page in Online Banking, find the phone number, and select the option Download the application.

Every mobile phone and mobile network is different, so you may not be able to download Mobile Banking to your phone. If you’re having trouble, contact your mobile service carrier to make sure your phone supports application downloads.